Messenger for Facebook FAQs

 

  • Where’s the Emoji Keyboard?
    • We’ve temporarily removed it due to issues causing. We’re fixing it asap.
  • CONNECTION ISSUES?
    • Please make sure you’re using the latest version 15. Please check in BlackBerry World for updates.
  • Page could not be found error?
    • Please make sure you’re using the latest version 15. Please check in BlackBerry World for updates.
  • Send/Receive Attachments/Photos?
    • Please make sure you’re using the latest version 15. Please check in BlackBerry World for updates.
  • Asking for PRO even if you’ve already purchased Face10 PRO?
  • Compose from Hub?
    • This is not supported yet
  • Why not NATIVE CHAT PAGE? WHY BROWSER?
    • Facebook has broken the XMPP Protocol so for now Messenger uses the Browser Interface and it’s now much faster and with Stickers Support and Photo Attachments Support.
    • Messenger i still 90% NATIVE APP. It gives you themes, schemes, conversations in a native UI, friends in a native ui, Hub Notifications (PRO only).
  • Deleted the Conversation in the Hub but still coming back?
    • Please read below.
  • Can’t Delete/Archive/Mark Read/Unread Conversations?
    • This is not possible due to API Limitations. You may have to do it via Browser.
  • Have Facebook Account Specific Problems?
  • Error Validating Access Token? Session Errors?
    • This means you’ve either changed password on Facebook, or forcely logged out all sesions.
    • Please logout and relogin
  • Incorrect Password error?
    • Please double check if your password and username is correct.
    • Please double check and make sure there are no WHITE SPACES.
    • Please make sure your CASE SENSITIVE characters are correct. If you password includes a BIG letter please check it if it’s big and check SMALL characters if they’re small
  • NO HUB NOTIFICATIONS?
    • ONLY THE PRO VERSION HAS NOTIFICATIONS. IF YOU’RE USING LITE. PLEASE UPGRADE TO PRO TO ENJOY HUB INTEGRATED NOTIFICATIONS
  • Contacts Integration?
    • Sorry but this is out my control. This is impossible to do. Only BlackBerry themselves can make this happen.
  • Using Passwordswith special symbols?
    • The only 3 characters we don’t support is + # and &
    • I suggest that you change your password
    • You can use other symbols and numbers to retain your password’s security.
    • You can use these !@$^*()_=-;’,./?><“:}{|\ just don’t use + # and &
  • Audio & Video Calling? 
    • I’m sorry but this feature is not supported by the API
  • Can’t send / receive stickers, photos, videos & attachments?
    • Please make sure you’re using the latest version 15. Please check in BlackBerry World for updates.
  • Go back to General FAQS?http://wp.me/P5LLB8-6V
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440 thoughts on “Messenger for Facebook FAQs

  1. I’ve tried to install the pro version and it keeps telling me that there is a problem. Plz help me with this issue. I can’t talk to my kids.

  2. pls I can’t login the popup massage keep showing invalid username /email. what do I do to resolve it?

  3. Hi,
    There I have paid for messenger pro . they deduct the amount my card. Still didnt get the link or get any thing. Its happen 3rd time Last two time I paid for whatsapp pro. 2 months ago. untill now . no action. what is this . how can i get my money back or download the required applications.
    please Kindly assist me .

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